Yes, we may offer custom and bulk orders depending on the design, quantity, timeline, and product availability. Whether you need hats for a bachelorette party, rodeo crew, team event, staff gift, golf trip, girls’ weekend, or something wildly specific, send us a note.

Email hello@poorchoicesco.com with the subject line Custom Order Inquiry.

To help us give you the best answer quickly, please include:

• Quantity needed
• Preferred hat style or colour
• Your idea, phrase, logo, or design direction
• Any required deadline or event date
• Shipping location
• Whether this is personal, business, retail, or event-related

Absolutely. We love a questionable phrase with strong shelf appeal.

If you have an idea for a hat, shirt, or future Poor Choices Co. product, send it to hello@poorchoicesco.com. We can’t promise we’ll use every idea, but if it fits the brand, we may consider adding it to the lineup.

Unless we have a separate written agreement in place, submitted ideas may be used, adapted, modified, or ignored by Poor Choices Co. Please don’t send anything confidential, trademarked, copyrighted, or owned by someone else.

Basically: send us your bad ideas, but only if you’re okay with us potentially turning them into a Poor Choice.

Yes, we’re building our wholesale program and are open to conversations with retailers, boutiques, gift shops, western stores, event vendors, breweries, and shops with a sense of humour.

Make a good choice. Stock Poor Choices Co.

Email hello@poorchoicesco.com with the subject line Wholesale Inquiry.

Poor Choices Co. is based in Calgary, Alberta, Canada. Orders are packed and shipped from Canada unless otherwise noted.

We currently focus on shipping within Canada, but available shipping options may vary depending on your location, product availability, and carrier service.

If shipping is available to your address at checkout, you’re good to go.

We do our best to process orders as quickly as possible. Processing times may vary depending on order volume, product availability, weekends, holidays, and whether an item is made, stocked, or prepared in small batches.

Once your order ships, delivery timing depends on the carrier and shipping method selected at checkout.

Local pickup may be available from time to time if offered at checkout. If pickup is not shown as an option, shipping is currently the available method.

Carrier delays can happen, especially during holidays, weather events, high-volume periods, or other disruptions. Once an order has been handed to the carrier, delivery timing is mostly out of our hands, but we’ll do our best to help where we can.

First, check around your door, mailbox, building lobby, front desk, parcel locker, neighbours, or anyone else who may have accepted the delivery.

If tracking shows delivered, we are not responsible for packages that are lost, stolen, misplaced, or taken after delivery. A poor choice may lead to a lost hat, but porch pirates are still not invited.

Returns may be accepted within 14 days of delivery, provided the item is unworn, unused, unwashed, in original condition, and includes any original tags, packaging, or inserts.

To start a return request, email hello@poorchoicesco.com with your order number and a brief note.

Exchanges may be available depending on product availability and the condition of the original item. Contact us first before sending anything back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item. Original shipping charges are non-refundable.

If your order arrives damaged, defective, or incorrect, email hello@poorchoicesco.com within 7 days of delivery. Please include your order number and clear photos of the item and packaging.

We’ll review the issue and do our best to make it right.

No. We are not responsible for hats that are lost, misplaced, forgotten, stolen, left at a bar, traded for a drink, abandoned at a rodeo, or otherwise separated from you after delivery.

A lost hat may come with a great memory, but unfortunately, it does not come with a free replacement.

Some items may be final sale, including limited-run products, clearance items, custom items, event-specific products, or promotional items. If an item is final sale, we’ll do our best to make that clear before purchase.

Most Poor Choices Co. snapback hats are OSFM, which stands for One Size Fits Most.

They include an adjustable snapback closure so you can tighten or loosen the fit.

OSFM means One Size Fits Most. It’s designed to fit most adult head sizes comfortably thanks to the adjustable back.

One size. Most heads. Many poor choices.

Your hat should feel comfortable and secure, but not tight. If it feels snug, loosen the snapback. If it feels loose, tighten it by a notch or two.

Simple. Like all good bad decisions.

Yes. As we add more apparel and product categories, we’ll update our sizing guide with product-specific fit notes and size charts.

We recommend spot cleaning your hat with a damp cloth and mild soap when needed. Avoid throwing it in the washing machine or dryer unless you’re prepared for consequences.

We do not recommend machine washing your hat. Washing machines can damage the shape, structure, patch, embroidery, print, or brim.

Your hat can handle poor choices. Your washing machine might not be one of them.

Store it somewhere dry, avoid crushing it, keep it away from excessive heat, and spot clean when needed. Also, maybe don’t leave it behind at the bar. But we know how these things go.

After placing an order, you should receive an order confirmation email at the email address used during checkout. If you don’t see it, check your junk or spam folder.

If you need to change or cancel an order, email hello@poorchoicesco.com as soon as possible.

We can’t guarantee changes once an order has been processed, packed, or shipped, but we’ll do our best if you catch us in time.

If tracking is available for your shipping method, tracking information will be sent once your order has shipped.

Email hello@poorchoicesco.com immediately with your order number and correct address.

If the order has not shipped yet, we’ll do our best to update it. If the order has already shipped, we may not be able to change the destination or recover the package.

If an order is returned to us because of an incorrect address, failed delivery, refusal, or unclaimed package, we’ll contact you if possible. Additional shipping fees may apply to resend the order.

Available payment methods are shown at checkout and may include major credit cards, digital wallets, and other payment options supported by our ecommerce platform.

From time to time, we may offer discount codes, promotions, limited-time offers, or launch specials. Follow us, join the email list, or keep an eye on the site for current offers.

Usually, only one discount code or promotion can be used per order unless otherwise stated. Some products, collections, or final sale items may be excluded from promos.

Discount codes must be entered at checkout. We may not be able to apply discounts retroactively after an order has been placed.

Some Poor Choices Co. products may be limited run, seasonal, or available only while supplies last. If you see something you like, making the poor choice sooner may be the better choice.

Maybe. Some designs may be restocked, while others may disappear into the poor choices archive forever. If there’s something you want brought back, let us know.

We do our best to show colours as accurately as possible, but colours may vary slightly depending on lighting, photography, screen settings, and product batches.

Yes. You can ship an order directly to the recipient by entering their shipping address at checkout.

We do our best to avoid including obvious pricing in gift orders, but packing slips, customs documents, or system-generated materials may vary depending on the order and shipping method.

Gift note options may vary depending on current checkout settings. If you need something specific, email us right after ordering and we’ll do our best to help.

Email us at hello@poorchoicesco.com.

Include your order number if your message is about an existing order.

Poor Choices Co. is based in Calgary, Alberta, Canada.

Proudly Canadian. Slightly unfiltered. Fully committed to bad decisions and good stories.