Refund policy
Returns & Exchanges
We want you to love your Poor Choices Co. order. If something arrives damaged, defective, or not quite right, let us know and we’ll do our best to make it right.
Returns or exchanges may be accepted within 14 days of delivery, provided the item is:
- Unworn
- Unwashed
- Unused
- In original condition
- With any original tags, packaging, or inserts included
To start a return or exchange request, email us at hello@poorchoicesco.com with your order number and a brief note about the issue.
Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item.
Original shipping charges are non-refundable.
We recommend using a trackable shipping method, as we cannot guarantee that we’ll receive your returned item.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@poorchoicesco.com.
Include your order number and a clear photo of the item and packaging so we can review the issue and help resolve it.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or exchange. This may include limited-run products, clearance items, custom items, or promotional products.
Final sale items will be clearly noted where applicable.
Lost, Misplaced, or Well-Loved Hats
We get it. Poor choices happen.
That said, we are not responsible for items that are lost, misplaced, damaged, stolen, left behind, gifted away, traded for a round of drinks, or otherwise separated from you after delivery.
A lost hat may come with a great story, but unfortunately, it does not come with a free replacement.
The only bad decision is not choosing Poor Choices Co.